At Hamisky, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item according to the terms below.
1. Return Window
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all accessories, manuals, parts, and other items included with the original purchase
- Accompanied by proof of purchase or the original order information
2. Items That Cannot Be Returned
Certain items may not be eligible for return, including:
- Products that have been used, damaged, altered, or modified after delivery
- Items missing original parts, accessories, or packaging
- Products damaged due to misuse, improper installation, or normal wear and tear
- Items specifically identified on the product page as non-returnable
If a product has special return conditions, those conditions will be disclosed on the applicable product page.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to help us verify the issue.
If the issue is confirmed to be caused by an error on our part or a defective product, we will provide an appropriate resolution, which may include a replacement or refund.
4. How to Request a Return
To request a return, please contact our customer support team with:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product, if applicable
Our customer service team will provide the return instructions and return authorization, where required.
Please do not send a product back to the return address without receiving return instructions from us first.
5. Return Shipping
For returns due to a change of mind or reasons unrelated to a defective, damaged, or incorrect item, return shipping costs may be the customer’s responsibility.
For an item that arrives damaged, defective, or incorrect due to our error, Hamisky will provide appropriate return instructions.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow 15 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the refunded amount to appear in your account.
7. Partial Refunds
A partial refund may be issued if:
- The returned item is not in its original condition
- The item is missing parts or accessories
- The item shows damage caused after delivery
- The item has been used beyond what is reasonably necessary to inspect it
8. Exchanges
If an exchange is available for the product, please contact our customer service team. Exchange availability may depend on product availability.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
Orders that have already been processed, shipped, or delivered may not be eligible for cancellation and may instead need to be handled through our return process.
10. Contact Us
For questions about returns or refunds, please contact us through our customer support contact information provided on our website.
Please include your order number so that we can assist you as quickly as possible.
Last Updated:01 August 2026